ORDERING
Order 24-hours a day, 7 days a week on our secure website. Your order will be confirmed immediately, and will usually ship the same day or next.

PHONE ORDERS & ADVICE
1 203-655-9400

PHONE HOURS (EASTERN TIME)
Monday-Friday 9:30 am to 5 pm
Saturday 9:30 am to 5 pm

SHIPPING
UPS ground shipping is free for orders over $50.00. For expedited shipping and international rates refer to fee scheduale below

Shipping & Handling Costs

United States:

Order Value	Standard	Next Day	2nd Day	3rd Day
Up to $50	$5.95	$29.95	$19.95	$15.95
$51 to $150	Free	$34.95	$24.95	$24.95
Over $150	Free	$39.95	$29.95	$24.95

Canada:

Order Value	3-5 Day Delivery	5-7 Day Delivery
Up to $50	$21.95	$16.95
$51 to $150	$24.95	$19.95
Over $150	$29.95	$25.95

International

Order Value	Express – USPS Priority
Up to $50	$20.00
$51 to $150	$35.00
Over $150	$40.00

INTERNATIONAL SHIPPING
We will ship internationally to almost any country. Rates above are for US postal service. If your order cannot be shipped USPS due to size restrictions or if you would prefer faster shipping by UPS or Fed Ex we will notify you of extra shipping costs. Any fees, taxes or import duties imposed on your order will be collected at time of delivery and are the responsibility of the buyer.

BACK ORDERS
We try to maintain a complete inventory of all items listed online. If a situation arises where we are unable to complete your entire order, the items on hand will be shipped and you will be notified of any back-ordered items. If the item is available from the manufacturer we will have it drop shipped directly to you ground shipping with no additional shipping costs. If, at any time, you wish to cancel your remaining order, let us know. A refund check will be issued on pre-paid orders. On credit card sales, your card will not be charged until the merchandise is ready to ship. Special orders will be charged at the time the order is placed.

All back orders are given priority when new merchandise arrives at our shop. No back orders will be held longer than 30 days.

100% SATISFACTION GUARANTEE
If you are ever unsatisfied with a product purchased from Compleat Angler, simply return the item(s) within 30-days in “like-new” condition with the original packaging for a full refund, credit, or exchange. Please include the invoice and/or a brief note explaining how you would like us to handle the return (refund, credit or exchange). Unfortunatley freight is non-refundable.

Custom orders can be returned if defective for an exchange only. Used items cannot be refunded, and items returned without original packaging are subject to 15% restocking fee.

SHIP RETURNS
Compleat Angler
555 Post Rd
Darien, CT 06820

DEFECTIVE MERCHANDISE
Most manufacturers will not allow us to enforce their warranty programs. All defective/damaged merchandise must be returned to the manufacturer for their inspection & repair. We are more than happy to handle these matters for you. Just return the items to us, we will advise you as to repair/replacement options and costs. If you would like to work directly with the manufacturer, below is a partial list of contact information. Please contact us if you needed further help or information.

Fly Rods
Sage Manufacturing
8500 Northeast Day Road
Bainbridge Island, WA 98110
www.sageflyfish.com

Winston Rod
Attention Repairs
500 S. Main
Twin Bridges MT 59754
www.winstonrods.com

Fly Reels
Ross Reels
One Ponderosa Court
Montrose, CO 81401
www.rossreels.com

Islander Precision Reels
6771 kirkpatrick Crescent
Saanichton B.C. V8M1Z8 Canada
www.islander.com

Tibor Reel Corporation
225 North Congress Ave.
Delray Beach, FL 33445
www.tiborreel.com

WaterWorks
www.waterworks-lamson.com

Waders & Clothing
Simms Fishing Products
P.O. Box 3645
Bozeman, MT 59772
www.simmsfishing.com